Bilingual Application and Support Consultant-New Grads!!

Our client is a leader in the factory automation industry. As an Application and Support Consultant, you will be responsible for providing information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers’ applications. Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening. Demonstrate excellent prioritization as well as customer service.

Key Responsibilities: 

  • Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications.
  • Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents.
  • Analyze and troubleshoot customer issues via phone or email.
  • Research and analyze competitive information pertaining to the company’s products.
  • Conduct product application testing for sales reps and customers.
  • Create and update manuals for product training and product demonstration for sales representatives.
  • Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters.
  • Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development.
  • Travel to sales offices and/or training seminars.
  • Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements.
  • May assist sales reps with on-site presentations to customers, as needed.
  • Understand and observe company / department policies and procedures.
  • Assists office administrator for quotation and order entry.
  • Other duties or projects, as assigned.

Education and Requirements: 

  • Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred.
  • Candidates with a business-related degree would also be considered.
  • Bilingualism (French/English) is required.
  • Ability to organize and prioritize tasks, activities, and projects for timely completion.
  • Active listening skill.
  • Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.
  • High degree of service orientation to actively look for ways to help people.
  • Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Ability to communicate complex ideas in a simplified fashion.
  • Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts

While we appreciate all inquiries, only qualified candidates will be contacted. Please forward resumes to Megan Newell at Summit Search Group megan.newell@summitsearchgroup.com.

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Job ID

BAC190913

City

Toronto, ON

Remuneration

TBD

Recruiter

Categories:    Inside/Applications Sales   

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position Applying For:

Bilingual Application and Support Consultant-New Grads!!

Please attach resumes in Word, PDF or .txt format.

*If you experience trouble submitting your resume' here, please email the recruiter directly, you can find the recruiter's email address next to photo of the recruiter above, or contact your our local office.