Bilingual Application and Support Consultant

Our client is a leader in the factory automation industry. As a Bilingual Application Engineer, you will be responsible for providing information concerning products, applications, and problem diagnosis to sales representatives and customers. Our client prides themselves on providing their customers with the most professional, consultative sales force and support staff in the industry.

Key Responsibilities: 

• Attend product and application training at our client’s Head Office (approximately 3 months). Training is paid. You are required to become an expert their products.
• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications and log it on the database.
• Plan and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents.
• Analyze and troubleshoot customer issues via phone or email.
• Verifying trial items returned from customers.
• Conduct product application testing for sales reps and customers.
• Update manuals for product training for sales representatives.
• Coordinate with other offices for new product literature proofreading.
• May assist sales reps with on-site presentations to customers, as needed.
• Understand and observe company / department policies and procedures.
• Assists in demo units discarding and inventory taking.
• Repair items entry process on the database and track until repaired. Release back to the client.
• Travel to sales offices and/or training seminars.
• Other duties as assigned.

Qualifications: 

• Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred.
• Bilingualism (French/English) is required.
• Strong customer service skills.

While we appreciate all inquiries, only qualified candidates will be contacted. Please forward resumes to Megan Newell at Summit Search Group [email protected]

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Job ID

BAS201117

City

Mississauga, ON

Remuneration

TBD

Recruiter

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position:

Bilingual Application and Support Consultant