Corporate Service Manager

We have an excellent opportunity with our client, a leader in the heavy equipment manufacturing industry. The organization seeks a dynamic Corporate Products and Service Manager with proven abilities leading successful industrial service organizations. They will join a well-performing business that enjoys a strong market share in Canada. This person will be a team player, knowledgeable in manufacturing.

The Corporate Products and Service Manager reports to the Vice President and will support new and existing corporate stores. This role is to develop and maintain all after sales support functions at corporate locations including parts sales, service work and Warranty Repairs

Primary Responsibilities

  • Set achievable goals for increased monthly revenue and gross profit for parts and service
  • Hire and manage competent and experienced branch manager, supervisors, service technicians and parts sales personnel
  • Estimate and quote service opportunities using current ERP system and meet estimated targets
  • Administer Aspen’s warranty program
  • Schedule and co-ordinate work load to meet company’s financial and budget goals
  • Adhere to all Safety regulations set forth by corporate safety program
  • Maintain close and open working relationships with Operations Manager, Engineering Department and Sales Department

Secondary Responsibilities

  • Liaise and negotiate with vendors and subcontractors
  • Build and foster excellent communications with fellow employees – specifically the Manufacturing, Material Handing and Procurement Teams
  • Identify trends on inventory and parts supply and communicate to the Materials Department
  • Facilitate problem solving and process improvement work internally
  • Communicate with Quality Team and Engineering Team on quality and design issues and feedback from the field

Attributes and Skills

  • Identify needs and execute Innovative business ideas
  • Ability to identify and implement opportunities for technology to increase effectiveness
  • Organizational and planning skills particularly experience managing equally important and competing priorities
  • Able to work autonomously and uses good decision making practices
  • Solid organizational capabilities and ability to delegate tasks
  • Strong customer service orientation
  • Able to maintain a professional and calm demeanor in challenging situations
  • Able to identify procedure and process improvements and advise the appropriate stakeholders

Education and Experience

  • More than 10 years experience working in industrial parts and service
  • More than 4 years in a parts and service management role with revenue and profitability responsibility
  • Exceptional data and financial analysis ability
  • Previous experience directing industrial marketing campaigns
  • Demonstrated experience increasing parts and service revenue
  • Excellent computer skills and technology implementation
  • Diploma or Degree in Business or similar
  • Journeyman Heavy Equipment Technician, Heavy Duty Mechanic or Parts Technician is an asset

Job ID

E9761

City

Edmonton, AB

Remuneration

Remuneration consists of a salary of $120-130K, performance bonus program in addition to company benefit program

Recruiter

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position:

Corporate Service Manager