Customer Service Representative

 

Our client is a small well established national company that is prominent in their industry. They provide construction contractors with safety and abatement solutions.  They are currently seeking an enthusiastic team player to fill an open Customer Service Role in their GVRD branch.

Job Objective:
Provide customers with World Class customer service, and support Outside Sales and Operation Teams to drive sales and profitable growth.

Key Responsibilities

  • Demonstrate a “Roll up the Sleeves” attitude, the initiative to take the time to learn product and service offering, and the desire to take advantage of training opportunities provided by the company.
  • Work cooperatively and support all internal partners (Warehouse, Accounts Payable, Accounts Receivable, and Outside Sales Teams) and contribute to achieving monthly and annual sales and operational targets.
  • Manage and support walk-in customers, and inbound calls. Up-selling, communicating current promotions, and effectively handling issues and concerns.
  • Responsible for all aspect of Order Management for new and existing customers, including order entry, quoting, product sourcing, expediting, managing back orders, pricing and other data entry functions.
  • Accountable for properly invoicing and filing paperwork and maintaining customer notes in our Database
  • Deliver Products and provide onsite services for Customers (Valid Drivers License required, all other applicable training will be provided)
  • Actively support and perform Warehouse/Operation Functions as required
  • Actively participate in Team Meetings and Operation Calls to share best practices and discuss process improvement opportunities

Qualifications

  • Knowledge of restoration, abatement, construction, and/or safety industry a valued asset but not required
  • A self-starter that is extremely motivated
  • The ability to work in a fast paced environment and manage multiple priorities
  • Must be able to lift 50 lbs
  • 2 years customer service experience (in any industry)
  • Valid Drivers License

Compensation:

  • Based on experience
  • Full training
  • Opportunity to participate in Health/Dental/Life Benefit programs

Required experience:

  • Distribution/Wholesale: 1 year
  • Customer Service (any industry): 2 years

Job ID

KL162

City

Vancouver, BC

Remuneration

Recruiter

Categories:    Operations    Sales   

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position Applying For:

Customer Service Representative

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