Customer Care Manager

Customer Care Manager

Our client, Petcurean Pet Nutrition, is looking to hire a Customer Care Manager to join their team! Petcurean is known for their incredible work culture, and the people who work there are fun, outgoing, active, and love pets even if some don’t have them.

As a key member of the Marketing team, the Customer Care Manager is responsible for upholding and enhancing Petcurean’s commitment to best-in-class customer care through the execution of Petcurean’s customer care strategy. Working with both internal and external stakeholders, this role requires strong leadership, time management and communication skills.

This role reports to the VP, Sales & Marketing, North America and will have a strong working relationship with the Marketing, Nutrition and Sales team members.

The position will be based out of their Head Office in Chilliwack, BC. However, depending on where you live, there is potential for this role to work from home 2 days/week and working out of the office 3 days/week.

*Due to the current COVID situation, this will be a remote working role until further notice.

Does this sound like you?

  • 5+ years of experience in a Customer Service role (Minimum 1-2+ years of people management experience)
  • Natural People Leader/Manager
  • Customer Care Guru
  • Customer-centric attitude, powerful communicator, and solutions-orientated
  • BONUS POINT: You love animals!!

Ready to apply? Apply now by emailing me a copy of your resume to Wynne To at [email protected]

Have some questions, or would like to see a copy of the full job description? Email me at [email protected] to discuss in confidence.

Job ID

WT165

City

Chilliwack, BC

Remuneration

Recruiter

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If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position:

Customer Care Manager