Customer Service Representative: New Glasgow NS

Customer Service Representative: New Glasgow NS

Our client is an Award-Winning multi-channel group of insurance organizations committed to partnering with insurance companies, brokerages and associations offering clients an unsurpassed level of expertise.  Operations include a retail personal lines brokerage, commercial lines operations an insurance MGA/wholesaler and a digital operation and dedicated group national call center. They are truly committed to their clients and treat their business relationships like true partnerships where advice and direction is in the best interest of the client.  As a result of working with this focus, they have fostered strong relationships built on trust and solid business decisions.  

 The Opportunity:        Customer Service Representative – Personal Lines

Reporting to the Personal Lines Operations Manager, the successful candidate will provide a high level of ongoing service to a diverse clientele including, but not limited to:

  • Providing service to an assigned book of business
  • Maintain client accounts, remarket policies, promote insurance coverage offerings
  • Mitigate errors and omissions through self and team auditing
  • Prepare and present quotes for prospects and clients – close the sale
  • Manage client complaints and concerns
  • Handle suppliers requests for information
  • Review and service quarterly Expiries and Missed Renewals
  • Collect insurance payments for Agency/Direct Billing

 The Right Person:   

In addition to your ability to work within a team, you must also be able to work independently and accomplish results required to provide the ultimate experience for the client. We are seeking someone who is positive and friendly as you will be interacting with a host of clients who rely on you for your accuracy and responsiveness. 

The Required  Experience:                

One year plus Property and Casualty insurance experience.  Must have a University Degree for College Diploma.  Willing to obtain or working toward their CIP or CAIB designation.  Extensive customer service experience.  Someone who is detail oriented, customer service focused and goal oriented.

 What is offered          

  • Competitive Salary and Performance Based Incentive
  • Benefits
  • Vacation, Personal, Storm and Volunteer days
  • Service Recognition
  • Staff Home and Auto Insurance Discoun
  • Professional Development
  • Great Supportive Team Environment!!


Please contact Erica MacDonald for additional details about this exciting opportunity to join a growing organization and be part of an exciting and positive team.  

Send your resume to [email protected].  Summit Search Group would like to thank everyone who applies but only those who meet the criteria will receive additional communications. 

Job ID



Glasgow, NS



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Position Applying For:

Customer Service Representative: New Glasgow NS

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