Director Customer Service – Supply Chain – FMCG Industry

Great opportunity to join this amazing firm. They have a strong presence, where values such as leadership, integrity and respect embody their operation.

Summit Search Group is proud to be partnering with this leading consumer goods firm.

What you should expect:

The Director, Customer Service – Supply Chain oversees and provides leadership, continuous improvement planning & execution to all department employees to ensure Customer Service excellence. This role will be responsible for managing all customer interaction processes, balancing customer advocacy and customer satisfaction with financial objectives as well as supporting the departmental budget.

  • Manage relationships with Customers, Sales, Logistics and Planning to ensure customer requirements are being met
  • Work collaboratively with Supply Chain Directors & Managers as key stakeholders in continuous improvement execution
  • Provide effective coaching and counseling to all team members
  • Responsible for evaluation and distribution of all processes, policies and procedures; implementing metrics (KPI’s) and reporting systems for all service-related requirements
  • Implement and execute initiatives and/or projects to support the Customer Service and Supply Chain vision


What you should bring: 

  • Education Required: University Degree in Business Administration, Supply Chain or any related field
  • Minimum 10 years of experience in Customer Service
  • Experience in the Consumer-Packaged Goods (CPG) industry is considered an asset


What your toolbox should include:

  • Leadership skills
  • Excellent organization and communication skills
  • Ability to manage budgets and reports
  • Proven strategic planning and analytical skills
  • Energetic, customer-focused and results drive
  • Ability to coach, inspire and motivate others

This is truly a fabulous opportunity. Please send resume to Shannon A. Terpstra… [email protected]

Job ID



Toronto, ON


Competitive compensation package


Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.


Director Customer Service – Supply Chain – FMCG Industry