Dispatcher

For over 30 years, our client has been known as Canada’s caring and friendly movers. With operations in 9 major cities in Canada and committed to the communities they serve, they focus on their 4 core values and consistently go above and beyond to assist their customers.

We are seeking a professional Dispatcher with the ability to seamlessly coordinate multiple crews and customers in a fast paced and constantly changing environment at their busy Richmond, BC location.

The Dispatcher works closely with owners, drivers, sales team and customers to provide world class, on-time, cost-effective service by contributing seamless work in the areas of:

  • Logistics
  • Residential Moving
  • Office Moving
  • Long Haul

Day to day duties may include:

  • Front line interfacing with customers to receive and schedule moving and delivery service
  • Telephone coverage
  • Providing customer pricing when appropriate
  • Coordinating and dispatching drivers to maximize budget and service
  • Negotiating with vendors for timing or rates when appropriate
  • Issuing work orders and directions, foundation plans as appropriate
  • Issuing purchase orders for services and validating completion of work with clients, staff and vendors
  • Relaying or documenting communications between branch, customers, drivers, vendors, and/or service technicians

 

A Dispatcher must have:

  • Prior dispatch experience in the moving industry
  • Recruiting experience: maintain an excellent roster of drivers and helpers that exemplify the company’s core values of: Care, Hard Work, Communication and Accountability
  • High call volume, multi-tasking, dynamic environment
  • Excellent and professional interpersonal, communications, and customer service skills
  • The ability to prioritize tasks and make decisions within guidelines to meet deadlines and maximize budget and customer satisfaction

Applicant must have:

  • PC Proficiency in a Windows environment with Microsoft Office
  • Excellent verbal, written, interpersonal, presentation and organizational skills
  • A drive to provide world-class customer service
  • The highest levels of integrity

To join this team, please contact Gail Eckert, Summit Search Group at [email protected].

Job ID

WG540

City

Richmond, BC

Remuneration

Recruiter

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position:

Dispatcher

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