Enterprise Customer Success Executive

Enterprise Customer Success Executive  Summit Search Group

Our client is the documented leader in their industry and have some of the largest companies in the world using their technology.  Based here in Vancouver they are experiencing significant year-over-year growth and have new offices opening across the globe.  They are adding experienced and passionate Enterprise Customer Success people to their rapidly growing team.

As a member of the Enterprise Customer Success team, you will be responsible for onboarding their largest and most strategic customers

What you will do on a daily basis

  • Cultivate customer relationships to increasing user adoption, ensuring retention and overall customer satisfaction
  • Engage with “C” level executives at $1B+ organizations globally
  • Build and monitor detailed project plans
  • Resolve and/or escalate customer technical issues when required
  • Assist with client on-boarding.
  • Work to identify and/or develop up-sell opportunities
  • Deliver training and nurture skills in clients
  • Guide new customers through an established on-boarding process
  • Ensure that the customer is happy and provide a high level of value to clients.
  • Collect user metrics; analyze, identify trends, recommend possible strategies/solutions

What you bring to the table

  • 7+ years experience in project management, customer success or business analysis
  • Verifiable experience working with Enterprise clients
  • Self motivation and a high level of personal accountability.
  • Excellent analytical, problem solving and coordinating skills
  • Experience in delivering training to groups
  • Previous project management and account management experience
  • Experience with directly on-boarding and implementing a SaaS solution
  • Technical troubleshooting experience
    • Understanding what the issue is (not necessarily needing to be able to fix it, as this is usually done by programmers or development, but being able to understand and diagnose the problem so you can communicate to the necessary team what
  • Ability to multi-task.
  • Experience in delivering training to groups

If you have Drive, Curiosity and Intelligence and you feel you are HIGHLY QUALIFIED, I want to speak with you ASAP.  Please apply now or contact me directly at [email protected]

 

 

Job ID

KL256

City

Vancouver, BC

Remuneration

Recruiter

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If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position:

Enterprise Customer Success Executive