Operations Manager – WG457

For over 30 years, our client has been known as Canada’s caring and friendly movers.  With operations in 9 major cities in Canada and committed to the communities they serve,  they focus on their 4 core values and consistently go above and beyond to assist their customers.

Through growth of the organization, we are seeking an Operations Manager to join their corporate team based in either Winnipeg, MB or Calgary, AB

The Operations Manager will be required to meet and exceed business objectives and ensure consistent achievement of all operational KPIs. The successful candidate will possess a continuous improvement mindset, along with flexibility and the ability to prioritize in a changing business environment.

Duties and Responsibilities

  • Lead the Regional Dispatch teams in the development and implementation of policies and procedures that improve the Customer Experience, with the aim of building customer trust and loyalty
  • Forecast, target and track monthly sales, profits and expense to facilitate high profitability in all locations across Canada
  • Support first-class management reporting, information flow, and organizational planning.
  • Works closely with the branch Managers to ensure efficient and accurate delivery of services
  • Maintain and track departmental marketing and promotional programs
  • Support the recruitment, training and coaching of operational team

Required experience, knowledge and skills:

  • Knowledge of the van line professional moving and storage industry, with a minimum of three years of industry experience
  • Heightened attention to detail and superior problem solving abilities.
  • Exemplify our core values – Hard Work, Communication, Accountability, Caring
  • Strong financial understanding, planning and analytical skills
  • Excellent people management skills;  Able to get the most out of their team by being a strong coach and mentor
  • Excellent Customer Service focus. Demonstrating an ability to build and maintain excellent customer relations while focusing on quality of service.
  • Ability to retain an optimal level of efficiency and effectiveness of business processes by maintaining a culture of continuous improvement in processes and work methods

Please contact Gail Eckert, Summit Search Group at [email protected].

Job ID

WG457

City

Calgary, AB

Remuneration

Recruiter

Categories:    Operations    Project Management    Supply Chain    Management   

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Position Applying For:

Operations Manager – WG457

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