SaaS Customer Support Representative

Technical Customer Support Representative

EXPERIENCE: Minimum 2 years providing SaaS based technical Support

SALARY: $50k – $57k + Benefits

We are happy to be working with a great client who is looking to add a new “Technical Customer Support Representative” to their team.  This role will appeal to that individual who thrives on solving problems and enjoys helping clients be more productive.  Great perks including flexible hours, a work-at-home day option, personal health days and full benefits

Who are you?

As a Technical/Customer Support Rep you are highly organized, have fantastic interpersonal skills and are an excellent communicator orally and in writing. You take a personal approach to communication, with both customers and coworkers. Your core responsibility is supporting our customers while being curious regarding their business processes. You have a passion for technology that will allow you to dig into systems to troubleshoot potential problems. And above all, you are flexible, easy going and always interested in “what’s next”?

Responsibilities:

The Technical/Customer Support Advocate will be responsible for high-quality product troubleshooting and customer communication including:

  • First and second tier customer support
  • Support and consulting via email, telephone and remote software
  • Integrating our solution with clients accounting software
  • Assisting in the Quality Assurance of new features and enhancements
  • Creation of support documentation

Qualifications and Technical Skills:

For this customer focused role, we are seeking a candidate that is positive, passionate about technology, a great communicator, and dedicated to making a difference for our customers.  The skills and experience required include:

  • First and foremost a positive attitude
  • Extensive technical knowledge of Microsoft operating systems and Mac OSX
  • Ability to troubleshoot web technology including browsers and third-party applications
  • Ability to explain technical concepts and theories to non-technical users
  • Ability to identify, communicate and solve potential business issues or challenges
  • Knowledge about QuickBooks (Desktop and/or Online) and experience in accounting practices
  • Demonstrate research, analytical and written communication skills
  • Experience in delivering online training is an asset

Job ID

KL240

City

Vancouver, BC

Remuneration

Recruiter

Categories:    Information Technology   

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position Applying For:

SaaS Customer Support Representative

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