Our client has an exciting opportunity for a Service Manager in their Calgary office. This individual will lead the Equipment Service, Customer Care and the Warehouse Teams. The successful candidate will be a self-motivated leader with strong work ethics and a commitment to always exceeding customer expectations. They innately take ownership for their team and the services they provide while being a thought leader in software and technology solutions for our customers.
•Directly manages the activities of Customer Care, Equipment Service Technicians and Warehouse Operations
•Manages performance of all direct reports, which includes providing training, performance feedback, coaching to support achievement of annual goals and career growth
•Delegates work to subordinates and retains accountability for its successful completion.
•Establishes excellent relationships and works closely with the Sales partners
•Effectively and tactfully handles the most difficult customer situations and interactions, resolving issues in a “win-win” manner.
•Responsible for all inventory for the department and the costs associated.
•Researches and investigates new hardware & software solutions. Builds relationships with vendors. Designs customer solutions to market to client base and grow the business.
•Champions business system advancements for automation and technical advances. Plans and organizes the implementation of new processes to ensure that corporate and departmental goals are achieved.
•Post-secondary education, as well as professional IT or technical designations including – MCP, MCSE, A+, CompTIA PDI+ would be an asset
•Minimum of 5 years of experience servicing equipment and supervising a team of Technicians
•Tech savvy with working knowledge of office automation products, databases and remote support tools.
•Proficient understanding of computer systems (Microsoft Windows, Mac OS and Linux), mobile devices and other tech products
•Experience working in the IT industry, Printer business, Software solutions consulting, Audio Visual space
•Proven ability to troubleshoot, repair and service technology products
•Excellent interpersonal skills as well as oral and written communication skills, that vary from being comfortable and skilled in managing conflict to the ability to make presentations under pressure
•Exceptional at being detailed, organized and managing time between conflicting priorities
Remuneration for this role consists of a base salary between 95-115K dependant on experience as well as a great bonus and benefit program accompanied with the ability to grow within the company.
If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.
Position Applying For:
*If you experience trouble submitting your resume' here, please email the recruiter directly, you can find the recruiter's email address next to photo of the recruiter above, or contact your our local office.