Regional Field Operations Manager – Technical Home Services Industry

Our well branded client offers technical home services to customers across Canada.

The Regional Operations Manager is responsible for planning, leading, organizing and executing operations to maximize the region’s productivity, lead generation, health & safety, inventory management, capital expenditures and customer experience while ensuring that they do so within budget. This individual will impact the region by providing guidance, leadership and coaching to the regions Service Managers and Install Managers.

 

What you should expect:

  • Collaborate with the region’s Service Managers and Install Managers to plan, budget and deliver on operational objectives
  • Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies
  • Be the regional champion for Customer Experience ensuring that the managers, culture and processes drive customer experience improvement
  • Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
  • Lead and support the development of a mentality that drives growth through service and improves on technical lead and conversion rates
  • Instill controls and practices in Inventory management to optimize product/part availability while understanding usage of each item
  • Oversee the Capital budget for the region by monitoring and optimizing capital costs
  • Optimize workforce planning/call allocation to maximize customer experience while maintaining budgeted costs
  • Align the above objectives to ensure achievement of the planned margins for the various businesses and the overall region
  • Manage the region’s online reputation by ensuring completion of customer reviews and response to customer issues and concerns
  • Set and monitor manager performance objectives, goals and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development
  • Perform regular reviews of cost, quality, safety, customer experience, growth and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews
  • Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
  • Research and implement company and industry best practices to drive performance improvements
  • Work with Marketing and Sales on the introduction and operationalization of new products and services

 

What you should bring:

  • Results oriented with a robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets
  • Demonstrated results in driving process control, productivity and quality improvement
  • Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills
  • Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
  • Professional negotiation skills with the ability to influence others for operational improvement
  • Ability to move an idea to implementation with thoroughness and speed
  • Strong ability to develop effective relationships with team, internal and external stakeholders
  • Ability to challenge the status quo and bring about positive change

Your toolbox:

  • Minimum of 5 years’ progressive general management or operational experience within an organization that provides services to the consumer sectors; preferably within the HVAC market
  • Demonstrated strong business acumen, attained through completion of a business degree or related experience, with the ability to contribute to the development and execution of strategic plans. Post-secondary business education preferred

 

 

**Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally.

 

Application Instructions:

To apply, please send a resume to Shannon Terpstra at [email protected]

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Job ID

ST1106

City

Cambridge, ON

Remuneration

Competitive compensation package + benefits

Recruiter

Categories:    Operations    Management   

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If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position Applying For:

Regional Field Operations Manager – Technical Home Services Industry

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