Technical Field Service Representative

Job Overview
 
This position is responsible for providing technical support and field service support that exceeds our customer expectations. 
 
Responsibilities

  • Respond to all incoming calls, pages, e-mails and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products, tooling, and documentation
  • Answer technical calls on all products; beds, stretchers, furniture, camera systems & surgical instrumentation
  • Coordinate problem resolution with appropriate departments/divisions
  • Provide administrative support for field service repair co-ordination
  • Provide support for demo/loaner repairs and help prepare products for evaluations/shows
  • Perform Quality Control Inspections on equipment after repair
  • Perform routine functions checks on demo/consignment/loaner equipment
  • Perform preventative maintenance and repairs when needed whether in-house or onsite

 
Knowledge & Skill Requirements

  • Bilingual candidates preferred
  • Ability to work independently
  • Ability to work in a fast paced environment
  • Ability to read and understand technical drawings
  • Ability to troubleshoot technical issues and perform technical repairs
  • Highly organized and able to prioritize tasks
  • Strong time management skills, ability to manage multiple functions and adhere to daily deadlines

 
Education & Qualifications

  • Post Secondary Diploma required, University Degree Preferred
  • Related technical experience in field
  • Background from a Technical School in Mechanical, Electronics or Electrical Background

Job ID

W683

City

Winnipeg, MB

Remuneration

$65,000

Recruiter

Categories:    Operations    Project Management    Technician and Technologist   

Apply Online

If your qualifications are a match for this position please apply online for immediate consideration. Thank you for your application.

Position Applying For:

Technical Field Service Representative

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