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Job Overview:
We are looking for an Operations Manager for our client, an established extended stay rental company in Vancouver. In this role, you will play a crucial role in overseeing and optimizing various aspects of our client’s operations. This position involves managing key responsibilities such as Guest Services, Sales and Marketing, Accounting, Housekeeping, to ensure smooth day-to-day operations and exceptional customer satisfaction.
Responsibilities:
- Oversee the duties and performance of the Guest Services Manager.
- Manage executive decisions related to guest stays, charges for damages, license terminations, etc.
- Provide training and technical support for key card computer and key card locks, safe troubleshooting and opening, credit card terminals, and PC workstations.
- Supervise the performance of the Sales and Marketing Assistant.
- Oversee billing collection processes.
- Make executive decisions regarding guest charges and credits.
- Oversee sales, occupancy, and rental rates.
- Maintain constant communication with Sales regarding terms offered to clients, new corporate clients, signed contracts, dealings with relocation companies, and discussions about marketing and advertising.
- Address day-to-day issues related to guests’ stay, ensuring compliance with municipal, provincial, and federal regulations.
Qualifications:
- Proven experience in operations management, preferably in real estate or property management
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal abilities.
- Proficient in the use of key card systems, safe troubleshooting, credit card terminals, and general PC workstations.
- Familiarity with software tools such as Photoshop, Lightroom, InDesign, FTP, WordPress, and occasionally Illustrator.
- Understanding of billing and accounts receivable processes.
- Knowledge of housekeeping management in a hospitality setting.
- Ability to analyze sales data and make strategic decisions.
To apply, please submit your resume to this posting or email it directly to [email protected] . Please note only qualified individuals will be contacted.
- Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
David Litherland
Job ID
DL504
City
- Vancouver, BC
Remuneration
$65-75K / Base SalaryIndustry
Position
David Litherland
Job ID
DL504
City
- Vancouver, BC